Privacy Policy



We do our best to protect and respect your personal data. This statement explains how we collect that data, why we use it and how we keep it safe.

Who are we?

FIRST LINE LONDON LTD is a registered company, number 12537265. Our office is at Flat 4 Thorndon Court Eagle Way, Great Warley, Brentwood, England, CM13 3BZ.

Tel: +44 (0)333 335 5178. For queries, contact

How do we collect your information?

We obtain information about you when you make contact with us. For example, when you register on our website, when you download from our website, when you study for or take a qualification we offer, when you attend an event, webinar or conference.

What types of information do we hold?

The information we collect might include your name, address, email address and phone numbers. We will store information on the services you hold or have shown an interest in.

Why do we collect your information?

We only use your information in accordance with the law and according to the EU General Data Protection Regulation (GDPR). This gives us various powers to use your data. These are effectively the reasons for our processing and are:

To perform or take steps to enter a contract with you.
For the purposes of our legitimate interests. This includes being able to send you marketing.
Compliance with a legal obligation.
If you consent for us to do so in any way.
Collecting and using your data will mean we are able to process any orders or requests you have and to provide you with relevant and topical information relating to your interests. For example, changes to our services. It will enable us to ask for your views on our services and matters relating to the profession. It also enables us to remind you when you need to recertify (if your certification has an expiry date).

Data protection applies to personal data held about individuals. It does not always cover ‘business to business’ contacts or information. However, FIRST LINE LONDON LTD uses the same high standards to secure and protect the contact details of our corporate contacts.

Who has access to your information?

The staff of FIRST LINE LONDON LTD will have controlled access to your information to enable us to provide you with services.

We will not sell or rent your information to third parties. We will not share your information with third parties for them to market to you.

Your choices

You have a choice about whether and how you wish to receive information from us. You will be asked to make your preferences clear when we collect your information. Your preferences can be updated at any time.

How do we protect your data?

We take several steps to protect your data. This includes robust IT security. All staff receive data protection training and our premises are secured in addition to following cybersecurity precautions.

Use of ‘cookies’ and automated decision making

Like most websites, FIRST LINE LONDON LTD uses ‘cookies’. Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. Cookies make it possible for your browser to remember your setting and preferences.

Cookies also collect statistical data about your browsing and do not identify you as an individual. This helps us to improve our website and deliver a more personalised service for you. We also use cookies to provide tailored advertising to you on other websites. We do not pass on your personal details to others in this way. It is possible to switch off cookies in your browser preferences.

We do not have systems that use your information for automated decision making.

IP addresses

An internet protocol (IP) address can allow us to track which organisations visit our web pages. We may use software to plan our services and provide information on what topics specific clients may be interested in. We will not match IP addresses to an individual.

Links to other websites

Our websites contain links to sites run by other organisations. This statement applies only to our sites and we are not responsible for the policies and practices of other sites.

16 or Under?

We particularly wish to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission before you provide us with personal information.

Review of this statement

We keep this statement under review as part of our overall Data Protection Policy. It was last updated in May 2020.

You have a choice about whether and how you wish to receive information from us. You will be asked to make your preferences clear when we collect your information. Your preferences can be updated at any time. The accuracy of your information is important to us. Please do regularly check and update your information in your account settings. We do not use your information for automated profiling.

You have various legal rights over your information which we will always respect. Further detail is available from the Information Commissioner: